Terms and Conditions

By using the website and services of The Chapter Hotels, you agree to these terms and conditions. Please read them carefully.

Bookings and enquiries

Enquiries submitted via our website do not constitute a confirmed booking. A booking is only confirmed when we have sent you written confirmation and any required payment has been received.

Cancellation and changes

Cancellation and change policies depend on the rate and property booked. Details will be provided at the time of booking.

Liability

The Chapter Hotels is not liable for loss or damage to guest property, or for circumstances beyond our reasonable control. Our liability is limited to the extent permitted by law.

Contact

For questions about these terms, contact us at +44 20 7173 5350 or via our contact page.